Your privacy is more than a legal obligation to us — it's a responsibility we take seriously. Learn how ra888 collects, uses, and protects the personal information of our Malaysian members.
How we keep every member's personal data safe and ensure it is used responsibly
All data transmitted between your device and ra888's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking and financial institutions worldwide.
As an ra888 member, you have full rights to access, correct, download, and delete your personal data at any time. We believe your data belongs to you — we simply keep it safe.
Ra888 has never and will never sell, rent, or transfer members' personal information to any third party for marketing or commercial purposes without your explicit consent.
Your data is stored in server infrastructure protected by multiple layers of security — including firewalls, intrusion detection systems, and 24-hour security monitoring.
Ra888 only collects data that is strictly necessary to provide our services. We do not collect information that is excessive or irrelevant to the operation of our platform.
The ra888 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards, ensuring your rights are protected in accordance with applicable legal provisions.
This policy outlines your rights and ra888's commitment to protecting every piece of information you entrust to us.
Terms & ConditionsThe ra888 support team is available 24/7 to assist you with any data privacy enquiries.
View FAQImportant Note: By registering for or using any ra888 service, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully in its entirety before using our platform.
Ra888 takes every member's privacy extremely seriously. As a trusted online gaming platform in Malaysia, we understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle the personal information you entrust to us.
This Privacy Policy details the types of personal data we collect, the purposes for collection, how we use it, who may access it, and the rights you hold over that data. This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
ra888 operates on the principle that your personal data belongs to you. We simply safeguard it responsibly to ensure we can deliver the best possible service to you.
Ra888 only collects data that is strictly necessary to operate our platform safely and efficiently. Below is a full breakdown of the types of data we may collect:
| Data Type | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Mandatory — identity verification (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory — account communications |
| Financial Information | Bank account number, bank name, e-wallet method | Mandatory — transaction processing |
| Support Documents | MyKad copy, bank statements, proof of address | Required during the KYC process |
When you use the ra888 platform, our systems automatically record certain information for security purposes and to improve your user experience:
In certain circumstances, ra888 may receive information about you from trusted sources, such as third-party identity verification service providers used for our KYC process, as well as financial institutions for payment method verification purposes. All information received from external sources is handled with the same level of security and privacy as data you provide directly.
Every piece of data we collect has a clear and legitimate purpose. ra888 uses members' personal information for the following purposes:
Note: ra888 does not use your personal data for any third-party advertising purposes or affiliate marketing programs without your explicit prior consent.
Ra888 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share certain information with carefully selected parties:
We work with carefully selected third-party service providers to operate our platform, including payment solution providers, licensed gaming platforms, identity verification services, and cloud computing infrastructure. All partners are contractually bound to protect your data and use it only for permitted purposes.
Ra888 may be required to disclose certain information to authorities when lawfully requested by law enforcement agencies, courts, or competent regulatory bodies. In such circumstances, we will comply with applicable legal requirements while making every effort to protect your privacy to the fullest extent possible.
Ra888 continuously invests in cutting-edge security infrastructure to ensure your personal data is always protected against cyber threats, unauthorized access, and data breaches.
In the event of a security incident involving members' personal data, ra888 will take immediate action to contain the impact, conduct a thorough investigation, and notify affected members within the timeframe required by applicable law.
Ra888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the ra888 platform. Essential cookies cannot be disabled as they are required for your account security.
Under Malaysia's Personal Data Protection Act 2010 and ra888's internal policies, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
Requesting a copy of all personal data we hold about you at any time.
Requesting that we correct any inaccurate or incomplete personal data.
Requesting the deletion of your personal data subject to applicable legal requirements.
Receiving your personal data in a machine-readable format for transfer to another platform.
Objecting to the use of your data for direct marketing or profiling purposes at any time.
Requesting that we restrict the processing of your data in certain situations provided by law.
To exercise any of the above rights, contact the ra888 privacy team by email at [email protected] or via live chat within the platform. We will process your request within 30 business days.
Ra888 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
When data is no longer needed, it will be securely deleted or anonymised using methods appropriate to the sensitivity of the data concerned.
Ra888 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, business operations, or industry practices. Any material amendments will be communicated to you via a prominent notice on the platform or by email at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy page periodically. The latest update date is always displayed at the top of this document. Your continued use of the ra888 platform following any amendments constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ra888 handles your personal data, please do not hesitate to contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For formal personal data rights requests, the response period is up to 30 business days as provided by law.
Your satisfaction and trust are ra888's top priority. We are always open to your feedback to ensure our privacy policy remains relevant and effective in protecting your interests as a valued member.
The ra888 platform guarantees the privacy and security of your data at all times. Register today and enjoy a safe, fair, and exciting online gaming experience.
By registering, you agree to the Terms and Conditions and Privacy Policy ra888. For players aged 18 and above only.